Sales Agreement

Sales Agreement

All users are deemed to have read and accepted the Sales Agreement upon completing their membership registration.

This Sales Agreement is a contract concluded in the digital environment between Kayalar Tarımsal and the Customer.

Article 1 – SUBJECT

The subject of this agreement is the sale and delivery of the product whose specifications and sales price are stated below, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts. It defines the rights and obligations of both parties.

Article 2 – SELLER INFORMATION

Kayalar Tarımsal ve Gıda Ticaret Sanayi A.Ş.
Address : Kaynarca Mah. Erol Kaya Cad. Kapı No: 222 D: 2 Pendik / İstanbul
Phone: 0216 593 07 27
E-Mail: info@olivvi.com.tr

Article 3 – BUYER INFORMATION

All members who have registered on the Kayalar Tarımsal’s e-commerce platform Olivvi and made purchases (hereinafter referred to as the "Buyer" or "Customer").

Article 4 – SUBJECT OF THE CONTRACT AND PRODUCT DETAILS

The type, quantity, brand/model, color, number, sales price, and payment method of the goods or services are as indicated on the website. These details may be subject to change without prior notification to the Buyer.

Article 5 – GENERAL PROVISIONS

The Buyer declares that they have read and acknowledged all preliminary information regarding the product, including its essential features, price, payment method, and delivery, and have confirmed this electronically.
The product will be delivered to the Buyer or the person/institution designated by the Buyer within the timeframe specified in the preliminary information, provided it does not exceed 30 days from the date of order, depending on the delivery address.
If the product is to be delivered to a third party or institution and they refuse delivery, the Seller cannot be held responsible.
The Seller is responsible for delivering the product in proper condition, fully functional, in accordance with the specifications stated in the order, and accompanied by any warranty certificates and user manuals, if applicable.
For the product to be delivered, this contract must be electronically approved and the sales price must be paid by the Buyer using the chosen payment method. If the payment is not made or canceled in bank records, the Seller is released from the obligation to deliver.
In the event that, after delivery, the Buyer’s credit card is unlawfully or fraudulently used by unauthorized parties (not due to the Buyer's fault), and the payment is not made to the Seller by the relevant bank or financial institution, the Buyer must return the delivered product to the Seller within 3 business days. The return shipping costs in such cases are borne by the Buyer.
If the Seller is unable to deliver the product on time due to force majeure or extraordinary circumstances such as adverse weather or transportation disruptions, the Seller must notify the Buyer. In such cases, the Buyer may choose to: cancel the order, request a replacement, or agree to delay delivery until the impediment is resolved. If the Buyer cancels the order, the Seller shall initiate the refund process via the relevant bank within 7 days and notify the Buyer via email. The Seller cannot be held responsible for delays caused by the bank.
If a delivered product is defective or faulty, the Buyer must return the product within 7 days from the date of receipt for repair or replacement under warranty terms. The shipping costs in such cases will be covered by the Seller. After 7 days, the Buyer is responsible for contacting the relevant service center directly.
This contract becomes valid after being electronically approved by the Buyer and delivered to the Seller via info@olivvi.com.tr

Article 6 – RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract within seven (7) days of receiving the product. To exercise this right, a written notice must be sent to the Seller via fax or email within the specified time, and the product must not have been used or its packaging damaged.

Upon exercising the right of withdrawal, the original invoice and the delivery receipt must be returned along with the product. The Seller will initiate the refund process within 7 days of receiving the returned product. The Seller is not responsible for delays caused by the bank during the refund process. If the original invoice is not returned, VAT and any applicable legal deductions will not be refunded.

The cost of return shipping due to the exercise of the right of withdrawal shall be borne by the Buyer. Products that cannot be returned due to their nature (e.g., perishable goods, software that can be copied, single-use items, cosmetics with opened packaging) are excluded from this right.

Article 7 – COMPETENT COURT

For the execution of this contract, Consumer Arbitration Committees up to the amount announced by the Ministry of Industry and Trade, and Consumer Courts located in the Seller's or Buyer's place of residence shall be authorized.
By confirming the order electronically, the Buyer is deemed to have accepted all the terms and conditions of this contract.